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NFC Setup & Troubleshooting

NFC
QR fallback
Android
iPhone

Get started in minutes. If something doesn’t work, use the sections below for fixes specific to Android and iPhone.

  • Tap with NFC or scan the QR to open setup.
  • Paste your destination link (website, menu, profile, etc.).
  • Place your product where customers can spot it easily.
  • Test with 2–3 phones (Android + iPhone) for best coverage.
Android setup
  • Enable NFC: Settings > Connections (or Connected devices) > NFC.
  • Tap area is usually the back middle or upper area—move slowly along the back.
  • If nothing happens, try another brand (Samsung/Xiaomi/OnePlus) to compare.
  • Use the QR as a fallback if NFC is off or unsupported.
iPhone setup
  • iPhone XR and newer: just wake the screen and tap the top edge near the camera.
  • Older iPhones (7/8/X): use the QR code instead, as background NFC tap isn’t supported.
  • Open the Camera app, point at the QR, and tap the banner to open.
Troubleshooting

  • Ensure the screen is on; move slowly across the back of the phone.
  • Remove thick cases/metal plates; avoid metal surfaces under the card/standee.
  • Turn off Battery Saver; on Samsung, toggle NFC from Quick Panel to refresh.
  • Try another phone to isolate device-specific issues; use QR fallback as needed.

  • Increase screen brightness on the scanning phone; avoid glare on the QR.
  • Hold 15–25 cm away; let the camera focus. Try another phone.
  • If damaged, print a replacement QR or rely on NFC tap.

  • Re-scan to open setup and confirm the destination link is correct.
  • If you updated the link recently, test in an incognito tab or different phone.
Best placement practices
  • Place near billing counters, entrances, or pickup areas—where customers pause.
  • Angle toward the flow of people; keep within easy reach for tap/scan.
  • Avoid direct glare; keep instructions short and visible.
Test checklist
Devices
  • 1 iPhone (XR or newer) + 1–2 Android (different brands).
  • Test with and without cases; try Battery Saver off on Android.
Flow
  • Tap/scan opens the correct destination instantly.
  • Placement doesn’t wobble; instructions are clear.
NFC Setup & Troubleshooting | TapScan