Does my phone support NFC?

Most modern Android phones do. iPhone supports background NFC tap from iPhone XR and newer. If NFC is unavailable or disabled, use the QR instead.

Can I change my link later?

The QR code and NFC chip are both set to your destination at the time of production—the link is permanently printed and programmed. To change the destination, a new card or standee sticker is needed. Contact TapScan support for a replacement.

The QR doesn’t scan - what should I do?

Clean the surface, increase screen brightness on the scanning phone, and try from 15–25 cm. If still not working, switch to the NFC tap.

Where do I tap on iPhone and Android?

On iPhone XR and newer, tap the top edge near the camera with the screen on. On Android, tap the back-usually the middle or upper area depending on the model. If unsure, try a slow sweep along the back.

How do I enable NFC on Android?

Open Settings > Connections (or Connected devices) > toggle NFC on. On some models (e.g., Samsung), use the Quick Panel to enable NFC.

NFC Setup & Troubleshooting

NFC

QR fallback

Android

iPhone

Get started in minutes. If something doesn’t work, use the sections below for fixes specific to Android and iPhone.

Tap with NFC or scan the QR to verify your card opens the correct page.
Confirm the page that opens is your Google review page, social profile, or UPI destination—exactly as you provided when ordering.
Place your product where customers can spot it easily.
Test with 2–3 phones (Android + iPhone) for best coverage.

Android setup

Enable NFC: Settings > Connections (or Connected devices) > NFC.
Tap area is usually the back middle or upper area-move slowly along the back.
If nothing happens, try another brand (Samsung/Xiaomi/OnePlus) to compare.
Use the QR as a fallback if NFC is off or unsupported.

iPhone setup

iPhone XR and newer: just wake the screen and tap the top edge near the camera.
Older iPhones (7/8/X): use the QR code instead, as background NFC tap isn’t supported.
Open the Camera app, point at the QR, and tap the banner to open.

Troubleshooting

Ensure the screen is on; move slowly across the back of the phone.
Remove thick cases/metal plates; avoid metal surfaces under the card/standee.
Turn off Battery Saver; on Samsung, toggle NFC from Quick Panel to refresh.
Try another phone to isolate device-specific issues; use QR fallback as needed.

Increase screen brightness on the scanning phone; avoid glare on the QR.
Hold 15–25 cm away; let the camera focus. Try another phone.
If the printed QR is damaged, contact TapScan for a replacement card or standee sticker.

Contact TapScan support—the QR and NFC destination are set during production and may need to be corrected at our end.
Test in an incognito tab or on a different phone to rule out browser cache issues.

Best placement practices

Place near billing counters, entrances, or pickup areas-where customers pause.
Angle toward the flow of people; keep within easy reach for tap/scan.
Avoid direct glare; keep instructions short and visible.

Test checklist

Devices

1 iPhone (XR or newer) + 1–2 Android (different brands).
Test with and without cases; try Battery Saver off on Android.

Flow

Tap/scan opens the correct destination instantly.
Placement doesn’t wobble; instructions are clear.